PMI Risk Management Professional Practice Exam

Who is responsible for safeguarding customer change requests in a project?

1. Project coordinator

2. Project sponsor

3. Project manager

4. Stakeholder liaison

The correct answer is: Project manager

The project manager is primarily responsible for safeguarding customer change requests in a project because they are tasked with overseeing the entire project lifecycle, including scope management. It is the project manager's duty to ensure that all change requests are managed appropriately, evaluated for their impact on project objectives, and incorporated into the project plan as necessary. The project manager serves as the main point of contact for stakeholders and is responsible for maintaining alignment between project outcomes and customer expectations. This includes assessing requests for changes, determining their feasibility, and ensuring that they are documented, communicated, and implemented when approved. By doing so, the project manager helps to manage risks associated with scope changes and ensures that any alterations do not negatively impact project goals. In this context, while the project coordinator may support the project manager in administrative aspects of change management, and the project sponsor may provide high-level guidance and approval for changes, the project manager is ultimately accountable for the effective handling of customer change requests and their integration into the overall project strategy.